Job Offer Guarantee &
Refund Policy

1. Our Guarantee

Jobzango guarantees you'll receive a Qualifying Job Offer.

If you do not receive a Qualifying Job Offer before your Guarantee Period ends, under the terms of this agreement, you may choose either:

• A full refund of the amount you paid; or
• Continued Jobzango service at no additional cost until you receive a Qualifying Job Offer.

If no choice is made within 14 calendar days after the Guarantee Period ends, continued service will begin automatically.

2. 30-Day Satisfaction Guarantee

If you request to cancel in writing within your first 30 calendar days, Jobzango will issue a full refund.

3. Campaign Start & Guarantee Period

Before your campaign begins, Jobzango will prepare your job search criteria in writing for your approval.

Your campaign start date begins when:

• Onboarding is complete;
• All required information has been received;
• You approve your written job search criteria.

Your Guarantee Period begins on your campaign start date and lasts 90 calendar days.

If you are actively interviewing on Day 90, your Guarantee Period automatically extends until those interview processes are complete, up to 30 additional calendar days.

4. Qualifying Job Offer

A Qualifying Job Offer is a written offer of employment that matches the written job search criteria prepared by Jobzango and approved by you before your campaign begins.

5. Keeping Your Refund Guarantee

To keep your refund guarantee, you must:

• Reply to Jobzango within 2 business days.
• Provide requested information or updates within 3 business days.
• Reply to employers, recruiters, or hiring managers within 1 business day.
• Complete employer requests within 2 business days, unless they provide a different deadline.
• Attend all scheduled interviews or reschedule at least 2 business days in advance.

If you miss one of these requirements, Jobzango will notify you in writing and give you 3 business days to correct the issue before your refund eligibility is affected.

These requirements apply only to refund eligibility. They do not automatically end your Jobzango service.

6. Campaign Delays

Your Guarantee Period will be extended by any delay caused by:

• A pause you request;
• Late or missed payments;
• Failure to meet the requirements in Section 5.
• Failure to provide access to accounts (LinkedIn, Email) needed to perform the service as agreed upon.

Approved client-requested pauses do not count toward the limit below.

If client-caused delays total more than 14 consecutive calendar days, refund eligibility ends.

7. Refunds

Refund requests must be submitted within 14 calendar days after the Guarantee Period ends.

Approved refunds will be issued to the original payment method.

8. Exceptions

The refund guarantee does not apply if you:

• Provide false or misleading information.
• Accept a job offer from our service.

Jobzango may continue providing service even if refund eligibility has ended.